Terms and conditions of use on Shop
1. PARTIES
In these conditions of sale ?the Company? means Fox Network Security (a division of Foxnetwork Administration), ?the Purchaser? means any individual, firm, company or corporation placing an order with the Company, ?Order? means the order placed by the Purchaser with the Company for goods to be supplied by the Company and ?Goods? shall mean all Goods of any type covered by the order.
2. VALIDITY OF TERMS
All orders placed with the Company will be governed by these conditions of sale.
3. QUOTATIONS, OFFERS AND ACCEPTANCES
a. Quotations are subject to change at any time and are valid 30 days from issue unless an alternative period is indicated.
b. Any order placed by the Purchaser shall be deemed to be an offer on the basis that these Terms and Conditions are acceptable to the Purchaser.
c. Acceptance of the Goods by the Purchaser shall be conclusive evidence before any Court of Law or Arbitrator that these Terms and Conditions apply.
4. PRICES
Prices quoted apply to the quantities and delivery rates as stated on our website and any variation requested by the Purchaser in quantity, specification and rates of delivery may necessitate a price revision. Prices (other than those quoted for a registered Trade Customer) are exclusive of 10% value added tax (GST). Should there be any change in the rate of GST then the Company reserves the right to alter GST inclusive prices in proportion to that change.
5. PAYMENT
a. Except for Account Customers - Confirmed Payment is due before goods can be shipped to the Purchaser.
b. Payment may be made by Credit or Debit card or by any other method agreed between the Company and the Purchaser.
c. For Account Customers all goods will be invoiced on dispatch and unless an alternative agreement has been confirmed by the Company - payment is due by the end of the month following the invoice date.
6. DELIVERY
Delivery dates quoted are the Company's best estimate for delivery. Whilst every effort will be made to keep to quoted delivery dates the Company shall be under no liability whatsoever if for any reason delivery is delayed.
7. DAMAGE AND LOSS IN TRANSIT
a. Goods should be examined for damage immediately they are received. Damage must be notified by telephone, fax or e-mail within 48 hours of receipt. Damaged Goods will be collected for inspection and if damage is confirmed by us then a replacement will be sent.
b. Shortages in the delivery must be notified within 48 hours by telephone, fax or e-mail.
c. Non-delivery of the whole consignment must be notified within 7 days of receipt of our confirmation of despatch.
8. CANCELLATION
Any order placed and accepted by the Company may be cancelled prior to shipment. If cancellation is after shipment then condition 9. below shall apply.
9. RETURNS POLICY
a. Goods returned for credit will not be accepted unless:
b. Goods are faulty.
b. Prior authorization has been given by Fox Security Group
c. No claim will be recognised unless made within seven (7) days of delivery and in every case the original invoice number and date must be quoted.
d. All goods returned shall be in their original packaging and should not be shop soiled, obsolete or damaged as such goods may be
rejected or credited at a reduced rate.
e. The cost of freight in returning goods will be the responsibility of the customer.
f. No cash refunds, your account will be credited.
10. WARRANTY
a. DVR's and Cameras - 1 years parts and labour.
b. Monitors - Branded Monitors have a Direct Manufacturer's Warranty - Usually 2 or 3 years. Foxnetwork Monitors have a 2 year Warranty.
c. Accessories apart from Batteries - 1 year product replacement.
d. Batteries and Consumables - 90 days product replacement.
11. WARRANTY PROCEDURE
a. Telephone our Service and Technical Centre and speak to a Technician.
b. The fault should be described and the Technician will decide whether the item must be returned.
c. When an item is to be returned you will be given an RMA number after discussing the fault with a Technician. This RMA number must be included with the package to be returned.
d. DVR's:
If the product is a DVR that was purchased within 3 months of the fault occurring and the product is located at an address within the Gold Coast Region then we will collect the unit. If confirmed faulty on receipt it will be repaired or replaced and returned to you free of charge. If the DVR is more than 3 months old and still within the warranty period or located outside Gold Coast Region then it must be returned to our Service Department and it will be repaired or replaced and returned to the
Purchaser free of charge if within Gold Coast Region. A return carriage charge will apply outside Gold Coast Region.
e. Cameras:
If the product is a Camera that was purchased within 14 days of the fault occurring and the product is located at an address within Gold Coast Region then we will collect the unit. If confirmed faulty on receipt it will be repaired or replaced and returned to you free of charge. If the Camera is more than 14 days old and still within the Warranty period or located outside Gold Coast Region then it must be returned to our Service Department and it will be repaired or replaced and returned to the Purchaser free of charge. A return carriage charge will apply outside Gold Coast Region.
f. Monitors:
If the product is a Monitor that does not have a Direct Manufacturers Warranty and was purchased within 3 months of the fault occurring and the product is located at an address within Gold Coast Region then we will collect the unit. If confirmed faulty on receipt it will be repaired or replaced and returned to you free of charge. A return carriage charge will apply outside Gold Coast Region. If the Monitor is more than 3 months old and still within the Warranty period or located outside Gold Coast Region then it must be returned to our Service Department and it will be repaired or replaced and returned to the Purchaser free of charge.
g. All other Product must be returned to our Service Department with the RMA number that we have provided. If confirmed faulty the Product will be returned or replaced free of charge. A return carriage charge will apply outside Gold Coast Region.